KNEXGEN LIMITED trading as Voice Central
Company number: 10842867
Registered office: Penrhos Manor, Colwyn Bay, LL29 7YW
Last updated: 3 September 2025
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of VoIP, telecoms, and related services by KNEXGEN LIMITED trading as Voice Central (“we”, “us”, “our”) to any client (“you”, “your”). By using our services, you agree to these Terms.
2. Services
2.1 We provide voice-over-IP (VoIP) services, hosted telephony, SIP trunks, number allocation and porting, and related telecoms solutions.
2.2 The scope of services will be set out in a service order, proposal, or subscription agreement (“Engagement”).
2.3 Service availability depends on internet connectivity and power supply. We cannot guarantee continuous service under all circumstances.
3. Emergency Calls (999/112)
3.1 Our services support calls to 999/112, but they may not operate in the event of power failure, broadband outage, or network disruption.
3.2 You must ensure alternative arrangements for emergency calling are available (e.g., mobile phones).
3.3 You are responsible for providing us with an accurate service address for emergency call routing.
4. Numbers and Porting
4.1 Telephone numbers are allocated in accordance with Ofcom regulations. Numbers do not confer ownership rights and may be subject to withdrawal or reassignment.
4.2 We will use reasonable efforts to port numbers to or from other providers, but porting is subject to third-party agreements and may incur charges.
4.3 We are not liable for delays or failures in number porting caused by other networks.
5. Equipment
5.1 We may supply handsets, adapters, or other telecoms equipment. Unless otherwise stated, equipment remains our property until paid for in full.
5.2 You are responsible for keeping equipment safe and ensuring it is used in accordance with our instructions.
5.3 Damaged, lost, or unreturned equipment may be subject to replacement charges.
6. Use of Service
6.1 You must not use our services for unlawful, fraudulent, or abusive purposes, including spam calls, automated dialling, or nuisance communications.
6.2 Fair usage limits may apply to inclusive call packages. Details of our Fair Usage Policy will be published on our website.
6.3 We may suspend or restrict services if usage patterns suggest fraud, abuse, or breach of these Terms.
7. Fees and Payment
7.1 Fees for services, including subscription charges, call charges, and equipment costs, will be agreed in writing before commencement.
7.2 Payment is due between the 24th and 28th of each month, unless otherwise stated.
7.3 All charges are exclusive of VAT and other applicable taxes.
7.4 Late payments may incur statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Term and Renewal
8.1 Services may be agreed on a monthly, annual, or project basis.
8.2 Contracts automatically renew unless either party provides at least 14 days’ written notice before the renewal date.
8.3 Either party may terminate with 30 days’ written notice.
8.4 We may suspend or terminate services immediately if you fail to pay, breach these Terms, or if continuing service would breach law or regulation.
9. Liability
9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability which cannot be excluded by law.
9.2 Subject to clause 9.1, our total liability to you in any 12-month period is limited to the total fees paid by you for services during that period.
9.3 We are not liable for:
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indirect or consequential losses,
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loss of business, profits, revenue, or goodwill,
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service interruptions caused by power cuts, broadband outages, or third-party carrier failures,
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delays in number porting outside our control.
10. Data Protection
10.1 Both parties will comply with the UK GDPR and Data Protection Act 2018.
10.2 Call data records (CDRs) and personal data will be processed in accordance with our Privacy Policy, available on our website.
10.3 You remain responsible for ensuring end-user compliance with data protection and telecoms regulations.
11. Service Availability and Maintenance
11.1 Planned maintenance will be notified where possible with at least 48 hours’ notice.
11.2 Emergency maintenance or third-party outages may occur without notice.
12. Complaints and Disputes
12.1 Complaints should be raised via our customer portal at hub.voicecentral.co.uk or by email to hello@voicecentral.co.uk.
12.2 We will aim to resolve complaints promptly and fairly.
12.3 These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English and Welsh courts.
13. General
13.1 We may update these Terms from time to time. Updated versions will be published on our website and apply from the date of publication.
13.2 You may not assign or transfer your rights under these Terms without our written consent. We may subcontract but remain responsible for service delivery.
13.3 Notices may be served by email or to the registered office address.
13.4 If any clause is found invalid or unenforceable, the remainder shall continue in effect.
KNEXGEN LIMITED trading as Voice Central